Returns, Refunds & Complaints at Flowers Croydon
Our Fresh Flowers Guarantee in Croydon
At Flowers Croydon, we pride ourselves on being a trusted local florist, dedicated to delivering only the finest and freshest flowers to households and businesses throughout Croydon. Our fresh flowers guarantee ensures that every bouquet arrives at its destination looking beautiful and vibrant, ready to make any occasion extra special.
Damaged-on-Arrival & Non-Fresh Deliveries
We take every precaution to package and transport your flowers with care. However, in the unlikely event that your flowers arrive damaged or do not meet our strict freshness standards, please report the issue to us within 24 hours of delivery. This timely notification helps us resolve matters promptly and allows us to uphold our high standards of quality and customer satisfaction.
To help us assess and resolve your concern as efficiently as possible, we may request a clear photograph of the flowers as they arrived. This helps us identify any issues, improve our processes, and process your request swiftly.
Freshness Window Policy
As part of our fresh flowers guarantee for Croydon customers, we promise a minimum expected freshness window of 5 days from the delivery date, provided our care guidelines are followed. Our florists select only premium, freshly cut stems intended to last and thrive in your home or workspace. If your flowers do not remain fresh within this period, please get in touch so we can assist you with a suitable resolution.
Refunds & Replacements
Your satisfaction is our priority. If you are not completely happy with your order due to damage, lack of freshness, or any other quality-related issue, Flowers Croydon offers the following options within our policy window:
- Replacement: We can arrange a fresh replacement bouquet to be delivered to your address at the earliest convenience.
- Refund: If a replacement is not desired or feasible, we are happy to offer a refund to the original payment method.
Please note that to be eligible for a refund or replacement, reported issues must relate to the product’s quality or condition. Requests made outside the guaranteed freshness window or resulting from circumstances beyond our control (such as incorrect address supplied by the customer) may not be eligible for compensation.
How to Make a Complaint
At Flowers Croydon, we welcome your feedback and are committed to resolving any concerns promptly and courteously. Should you have a complaint about any aspect of our products or services, please contact us with details of your order and a description of your concern. We respond to all complaints as swiftly as possible, working with you to provide a satisfactory outcome—whether that’s a replacement, refund, or another appropriate resolution.
Our team values the trust our local Croydon customers place in us and will always strive to address your needs professionally and fairly.
Your Trusted Local Croydon Florist
Flowers Croydon is proud to serve the local community, delivering quality flowers to homes and businesses across Croydon and surrounding areas. We believe our honest, customer-focused approach sets us apart and underpins the trust our customers have in our service. Thank you for choosing us—we look forward to delighting you with fresh, beautiful flowers and excellent customer care.
