Welcome to Flowers Croydon. These Terms & Conditions (“Terms”) govern your use of our website and your purchase of fresh flowers, bouquets, and related products for delivery in Croydon and the surrounding areas. By placing an order with Flowers Croydon, you confirm that you have read, understood, and agree to be bound by these Terms. Please ensure you read them carefully before making a purchase.
These Terms apply exclusively to customers ordering for delivery within Croydon and its neighbouring locations. Flowers Croydon reserves the right to amend these Terms at any time, with updated versions displayed on our website.
Orders for flower delivery in Croydon can be placed online through the Flowers Croydon website. You must be at least 18 years of age and capable of entering into a legally binding contract to place an order. When you submit an order, you undertake that all details you provide are true and accurate, including the recipient’s name, delivery address, and your chosen delivery date.
Upon receipt of your order, we will send an order confirmation via our website platform acknowledging the details of your request. This acknowledgement confirms that we have received your order; it does not constitute acceptance of your order. Acceptance and completion of the contract between you and Flowers Croydon occurs when the order has been dispatched for delivery.
All orders are subject to product availability and delivery date confirmation. In the event that your selected flowers or delivery date are unavailable, we will contact you with alternatives or arrange a full refund if a suitable substitution cannot be made.
While we endeavour to ensure that all products listed are available for immediate delivery in Croydon, seasonal availability and supply circumstances may occasionally require us to substitute certain blooms, packaging, or containers. Substitutions will be of equal or higher value and preserve the overall look, style, and quality of the arrangement you ordered. We will notify you where possible if significant substitutions are required.
Flowers Croydon delivers flowers and related gifts across Croydon and the surrounding areas on the delivery date you specify at checkout. Please ensure you provide a correct and complete delivery address, including any necessary instructions for secure drop-offs. Failure to provide accurate delivery details may result in delays or failed deliveries for which we cannot accept liability.
Standard delivery times are between 8am and 6pm, Monday to Saturday, excluding national holidays. While we make every effort to deliver on your preferred date, delivery times cannot be guaranteed due to factors beyond our control, such as traffic and weather. In the event that the recipient is unavailable at the time of delivery, flowers may be left in a safe place or with a neighbour, provided it is safe to do so. You will be notified if this is the case.
All online orders must be paid for in full at the time of ordering through the Flowers Croydon website. We accept major credit and debit cards and other secure payment methods as specified at checkout. Any additional payments or outstanding balances must be settled before the order is dispatched.
Prices for all products, including delivery charges, are clearly displayed on the website and are quoted in Pounds Sterling (GBP). Flowers Croydon reserves the right to amend prices at any time without prior notice, but confirmed orders will not be affected by subsequent changes.
If you need to amend or cancel an order, please contact Flowers Croydon as soon as possible. Cancellations or amendments to orders for flower delivery in Croydon can be made up to 24 hours before the scheduled delivery date. After this period, we may have started preparing your bouquet, so amendments or cancellations cannot be guaranteed.
If your amendment or cancellation request is approved, we will refund the full amount paid using your original payment method. Please allow up to five working days for the refund to be processed and appear in your account.
Flowers Croydon reserves the right to cancel or refuse any order at our sole discretion. In the unlikely event that we are unable to fulfil your order, we will notify you promptly and issue a refund in full.
Your satisfaction is important to us. Due to the perishable nature of flowers, returns may only be accepted if the goods are received in poor condition or are not as described. If you are not satisfied with your order, please contact us within 24 hours of delivery, providing photographs and a description of the issue. We will investigate and, where appropriate, offer a replacement, alternative bouquet, or full refund.
Where a refund is issued, it will be made via your original payment method. Please note that the freshness of flowers depends on proper care after delivery, and we cannot accept responsibility for deterioration due to poor aftercare.
By using our online flower delivery services in Croydon, you agree to:
Flowers Croydon will not be liable for failures or delays in delivery that result from inaccurate information or unavailability at the address provided.
Flowers Croydon’s liability in connection with any order is strictly limited to the purchase price of that order. We are not liable for any indirect, consequential, or special loss or damage arising out of or in connection with the supply of goods and services through our website.
We do not accept liability for any events outside of our reasonable control, such as force majeure events (including but not limited to strikes, floods, acts of God, adverse weather conditions, or disruptions to transport). In such circumstances, we will attempt to contact you as soon as possible to agree on a solution, which may include rescheduling delivery or issuing a refund.
All copyright, trademarks, and other intellectual property rights in the content, images, and design of the Flowers Croydon website are owned by or licensed to Flowers Croydon. You may use this site for personal, non-commercial purposes only, and any unauthorised use of content is strictly prohibited.
We are committed to protecting your privacy and adhering to all applicable data protection laws in the UK. All personal details necessary for processing flower delivery orders in Croydon are collected and handled securely, solely for the purpose of fulfilling your requests. Full details of how we handle your information can be found in our privacy policy.
These Terms & Conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree that any dispute or claim will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
These Terms, together with any documents referred to within them, constitute the entire agreement between Flowers Croydon and you regarding your use of our website and flower delivery services in Croydon and surrounding areas, superseding any prior agreements or communications.
If you have any questions about these Terms & Conditions, or your flower delivery order in Croydon, please contact us through the methods provided on our website. We endeavour to respond in a timely and professional manner.
These Terms & Conditions apply to all customers placing orders for flower delivery in Croydon and adjacent locations. By proceeding with your purchase, you acknowledge and agree to comply with these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 7 George St, Croydon, London, CR0 1PE.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Croydon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Croydon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
